Each one that calls the tech support quantity is desirous to talk to a real human being as soon as possible. No one desires to must jump through a maze of queries in hopes of just currently being place within a que to speak to an actual particular person!
• I used to be bounced amongst multiple brokers, my phone calls were disconnected, And that i gained inconsistent facts with regards to my deal and savings.
It's now been two weeks and my challenge Together with the billing hasn't been settled , I are actually customer Telus for more than 20 years and this customer service is horrendous! I requested to talk to supervisor several often times remaining. She mentioned she would they also desired me to Visit the keep the place I fall the cellphone off and purchased the cell phone After i informed her I did all of it on the web she didn’t trust me? The telephone I received the box was opened and there was no physical Sim card and or Sim card I had requested an eSIM, which wasn’t there. I had to go down to the store to have why was my box open up? Why wasn’t my box sealed? Cell phone fall batteries is rather really sluggish like my previous cellphone was way better than this detail. I feel they gave me a outdated cellphone is the best way they handle customers with extended because they reward loyalty ?!!!
Only form the main points of the inquiry inside of a concept and it'll be despatched to some human agent. Messaging here is asynchronous (non-Stay), so you can close the app or go about your working day though the agent is effective towards discovering you a resolution.
I needed to Get hold of CS today with Chat along with the department I want to talk to is barely available by phone. The CS on Chat organized a get in touch with back at an agreed upon time slot. When that Section identified as me later I received everything sorted out.
As for loyalty, there's no this sort of detail any more. Dealing with the same factor with my Telus household services. I’m carried out with them regularly rising my settlement pricing. Heading back again to Shaw when my agreement operates out.
after the agent review my account he reported I can not offer you a deal or credits such as you have now with the exiting account, so i just gave up and Telus technical support hangup the mobile phone.
• I spoke to multiple agents, like Maria and Regal, who couldn't present clarity or escalate my circumstance as asked for.
I haven't been so frustrated with a corporation. It is unachievable to have solutions from Telus. My Monthly bill has actually been changed numerous occasions due to the fact signing up with them a 12 months back following a promoter came to our doorway and drew us in with engaging offers. She even mentioned Telus would pay for Shaw's deal penalty to move us more than. I regret each individual second of shifting. It requires up the vast majority of afternoon to talk with someone at Telus. Keep moments estimate an hour or so only to be forwarded to an individual and placed on maintain for another hour. My contract arrangement displays what my bill needs to be but they arbitrarily alter my bill to one hundred.
Telus has messed up on my Monthly bill numerous times within the pastfew months. Not long ago by charging me three instances for a bring it back which was now returned. Then chose to go ahead and improve 3 of my plans on their own. Initial agent I spoke to was great and tried not easy to correct The problem. He even contacted loyalty to help. They hardly ever known as. I made an effort to connect with myself and was hold without end so I hung up. Tried A further agent he said he would transfer me to loyalty than proceeded for getting upset mainly because I would not allow for him to finish the call when he reported he couldn't transfer me.
In the coming months and months, we'll be Functioning to broaden the items and services supported, so keep checking back for updates.
@Oleginza Wrote: I termed Telus CS at eight.55AM Mountain time plus they hanged up on me, saying that I ought to contact in the course of "common office hrs". Is that this for genuine?
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The TELUS workforce acknowledges that our get the job done spans lots of Territories and Treaty parts and we're grateful for the standard Information Keepers and Elders who will be with us now, whoever has gone just before us as well as youth that inspire us.
The TELUS workforce acknowledges that our work spans a lot of Territories and Treaty places and we are grateful for the traditional Knowledge Keepers and Elders who will be with us now, those who have gone before us and the youth that encourage us.